Services

•   Phone Support

    -    Customer Service Support
    -    Sales Driven Support
    -    Data Processing Support
    -    Technical Support

• Email Support
• Live Chat
• Text Support
• Work Force Management
• Redundant Call Center Systems

In-bound Services

InCall International offers a wide range of call center solutions to our clients and their customers. Through our internal group we collaborate with each client on an ongoing basis and coordinate our internal resources to design, deploy and maintain efficient, integrated solutions between our technology infrastructure and our clients' systems. We address our clients' service strategies, anticipated volume and service levels, reporting and analytical requirements, networking and security, back-end system integration, and training and staffing needs.
Customer Service and Support:  InCall International can handle transactions ranging from a friendly reply to a balance inquiry. InCall International helps your callers with order taking, service provisioning and tracking and service eligibility evaluations. We know what it takes to make your customers satisfied thus totally tailor our services to fit our client’s needs which they oversee to ensure total satisfaction
Sales: InCall International sees every customer contact as a unique opportunity to build a lasting relationship. Our sales training emphasizes dispute resolution and creative problem solving, and is backed by daily monitoring. We reward performance with generous bonuses and build an experienced staff by offering career paths to top employees.
We believe in our quality-focused approach and we put our money on the line, making performance-based bonuses and credit a standard part of our contracts. Let us prove what our approach can mean to your customer base and your sales rates.
Order Taking: InCall International has the ability to take new sales calls from print, radio and television media.
Technical Support:  We offer Tech Support from basic technical calls up to Tier Two calls at a fraction of what it cost in the U.S. Our fully redundant, toll-quality network offers a seamless integration of voice and data over secure, private lines.
Outbound Services

We have the ability to handle outbound telemarketing calls and have extensive experience in up selling and cross selling our customers products and services.
Data Processing
InCall International Document Processing Services: Your Source For Processing Power
Gain Control and Access: InCall International Document Processing Services provide the necessary resources to help you process information efficiently.
Choose Flexible Processing: Each organization has unique requirements. That's why InCall International's flexible Document Processing Services are ideal for companies that want solutions tailored to their needs. InCall International can make a significant impact on your processes, add value, and reduce costs for specific industry needs.
Let InCall International Handle Your Paperwork: InCall International can manage your clerical workforce and implement systems that increase productivity throughout your organization, using improved personnel management and technologies. InCall International's advanced solutions provide a smooth transition to the digital age through streamlined processes that ensure speed, accuracy, and improved customer service.
Features

• Maintains online or archival repositories for document access through multiple channels, including the Internet
• Receives any document medium, including paper, fax, and electronic submissions

Benefits

• Reduces overhead for administrative processing by increasing efficiency
• Reduces capital expenditures through efficient ramp-up and ramp-down
• Facilitates short- and long-term processes and improvements using management tools and repeatable processes
• Provides global delivery capabilities
• Guarantees service levels to ensure your business operations run smoothly
• Leverages existing technology, minimizing costs to your organization
• Ensures consistent delivery and quality, even during business volume fluctuations